Minicrafted Return and Refund Policy

We at Minicrafted.com aim to ensure you are fully satisfied with your purchase. Should you need to return an item, our policy allows 30 days from the date you receive your order to initiate a return. Here’s a comprehensive guide to our returns and refunds process.

Eligibility for Returns

To qualify for a return, items must:

• Be in their original condition, slightly worn or slightly used.
• Include all tags intact and be in the original packaging.
• Be accompanied by proof of purchase, such as a receipt or order confirmation.

How to Initiate a Return

To start a return, please contact us at contact@minicrafted.com. Once your return is authorized, we’ll provide a return shipping label and detailed instructions on how to send the item back. Please note that returns cannot be processed without prior authorization from our team.

If you have questions at any point, feel free to contact our customer service at contact@minicrafted.com.

Damaged, Defective, or Incorrect Items

Please inspect your items upon receipt. If you find any damage, defects, or if you've received the wrong item, contact us immediately. We will assess the issue and arrange for a replacement or a full refund, including any applicable shipping costs.

Exchanges

For exchanges, please return the original item and place a new order for the desired replacement. This approach enables faster processing and ensures you receive your preferred product promptly. Returns for exchanges are eligible within 30 days of delivery.

European Union 14-Day Cooling-Off Period

Customers located in the European Union are entitled to a 14-day “cooling-off period” from the date of receiving their items, during which they may cancel or return an order for any reason. Items must be returned in accordance with our general eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5 business days. Please allow additional time, as your bank or credit card provider may need extra days to post the funds back to your account.

If you have not received your refund within 15 business days of approval, please reach out to us at contact@minicrafted.com.

For Additional Assistance :

Contact Information

If you have any questions or need further assistance, don’t hesitate to reach out to us!

Email: Contact@minicrafted.com

Phone UK : +44 20 8133 5991

Phone USA : +1 903 702 1874

Business name: Minicrafted LLC

Business Address: 30 N Gould St Ste R.
Sheridan, WY 82801

Business Hours: Monday - Saturday, 9am - 5pm EST